- Problem / Issue
The main problem facing Kingo’s virtual business model is that although he intended to keep his company as simple as possible considering IT development, the company took off and grew faster then their employees can handle. Information errors and inefficiencies were negatively impacting the company because the drivers planned their next day schedules based off what the data clerk would input to the system. Many times they would forget to send off an e-mail or just simply have wrong information. This was leading to many unhappy customers.
- List of Plausible Alternatives of Action
Kingo performed some data research and came up with several alternatives to switch to.
- Microsoft Access Database
o Cheap
o Per computer pricing
o Fast implementation
o No remote access
o Requires professional expertise to implement
- Custom Application
o Would be designed specifically to Kingo’s specs
o Remote access
o Basic to use
o Costly with lots of unexpected variances
o Lots of uncertainty with migration
- Google docs
o Very small users fee
o Quick implementation
o Quick implementation
o Remote access
o Simultaneous use from different locations
o Lack of formal customer support
- Platform as a Service
o Similar to google docs
o Fast implementation
o Simple to use
o No lengthy contract
o Fairly cheap
- ERP System
o Built on central database
o Remotely accessible
o Very costly
o Not appropriate for his business
- Recommendation
I think the Google doc’s alternative would be the best option for Kingo to roll with at least for a trial phase. It will cost him almost nothing to use and if he does not like the functionality of it he can always explore his next options. Google doc’s will allow the company to run on the “virtual business model” he is trying to maintain.
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