Accenture - Guidance to the Future

Good Afternoon Fellow Colleagues,

                        The presentation from our consultants last Wednesday had given us all a good deal to think about on how we could restructure our current IT infrastructure framework to help us deal with the large transition that we are currently undergoing. I know prior to our decision to hire an outside party to analyze the situation, we had several differing opinions on how to proceed. I personally thought we should go with the COBIT framework due to my previous success and experience with it. I did mention that if we were to have opposing suggestions we need to make sure that which ever method we decide to incorporate, we need make sure it will allow managers to provide clear policy development and good IT practice. I think we can all agree that after our brief talk that evening, the consultants did present a good argument to support their findings. The point of this e-mail is to gather all the positive thoughts you all had gathered from the presentation and how you think it could help us improve.

            Below are the benefits I see of the Information Technology Infrastructure Library:

-       Provides definable and scalable documented framework for IT best practices that flows across the IT organization

-       Clearly identifies roles and responsibilities for IT Service Mgmt.

-       Supports reducing IT costs and justifying the cost of IT quality.

-       Supports ability of IT to measure and improve internal performance and service provisioning

-       Defines IT in terms of services rather than systems

-       Supports improvement of user productivity

-       Improves communication and information flows between IT and organization business departments

-       Provides a framework for IT to support regulatory challenges

Given the need for us to reduce costs and also treat our core genre of doing business as a profit center, rather then a cost center, this fully addresses those needs. This framework has been proven to be successful and from Varsha’s allotted time frame for implementation to get things running, we should be reaping the benefits in a couple years at most. I was not happy with this but considering the size of our company, it does seem to be reasonable.

We do need to come up with a final conclusion so it is crucial that you all respond to me by Friday, June 22^nd at the latest. I look forward to all your comments.